SHIPPING

We make our best efforts to ship each item in your order within 0-2 Business days of the order. However, in some cases, we may take longer, up to 5 working days, to ship the order as a particular product may get out of stock due to orders from other channels.

We ship on all weekdays (Monday to Saturday), excluding public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us on +91 8123057137 or mail us on info@robocraze.com  mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

We are committed to delivering your order accurately, in good condition, and always on time as promised by us on our website.

RETURNS

Our policy lasts for 7 days from the date of receipt of the consignment due to the sensitive nature of the products. If 7 days have gone by since the product was delivered, a refund or exchange would not be acknowledged unless mentioned by the manufacturer.

To be eligible for a return, your item must carry a warranty, be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

REFUNDS/REPLACEMENT

The Dealer / Manufacturer warranty (if offered) only covers the defects in the item that may be discovered during the first seven days of receipt of the item, unless mentioned otherwise. The warranty doesn't include items broken or damaged due to mishandling by the buyer. Defective items must be reported within 7 days of receipt and should reach us within 15 days of receipt in the original packing with all the original parts/components/contents/accessories. Any damaged components will not be replaced. Returns delivery charges will be paid by buyer. 

Any Repair or Replacement of Defective Parts will be charged to the Customer, If the fault is due to accident, misuse, negligence and willful Damage by the Customer. This Warranty Is Void If The Product Is Damaged After Delivery By An Accident ,Natural Calamities ,Mishandling, Failure to Follow Operational Instructions, Exposure to rain, water or heavy moisture laden conditions, Repaired By Unauthorized Persons, Storage near any heat source or indirect sunlight for an extended period of time, Improper Safe Keeping Or Other Acts Of God.

If the Warranty is Void for the above-mentioned reasons or for any other reason that the Robocraze representative feels so, the customer will not be entitled to a refund or replacement. In case of any dispute, Robocraze’s decision shall be final and binding, and In no case shall Robocraze, our partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Once your return is received and inspected, we shall process the refund/notify you of rejection of your refund. In case of a refund, a credit will automatically be made via UPI/NEFT, within 10 days of approval.

Late or missing refunds: If you haven’t received a refund within 10 days, please check with your Credit/Debit Card Company or your Bank. There is often a processing time before a refund is made. In case you still are unsure about your refund, contact us at connect@robocraze.com.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, you should mail your product to:
#822, 9th Main, 1st C Cross, HRBR Layout, Banaswadi, HRBR Layout 1st Block, Subbaiahnapalya, Banaswadi, Bengaluru, Karnataka 560043. Contact: 080-4851-1516

Hope you would have a pleasant shopping experience with us. You can always write to us at care@robocraze.com.