At Robocraze, we value our customers and strive to enhance your shopping experience with our exclusive RC Coin Rewards Program. Earn coins on every purchase and enjoy discounts on future orders.

Earning RC Coins

• Customers earn 1 RC Coin for every ₹100 spent on eligible purchases.
• RC Coins are automatically credited to your Robocraze account after 10days from the date of a successful order placement.

Redemption of RC Coins

• 1 RC Coin = ₹1 when redeemed.
• Redemption of RC Coins is available only through the Robocraze Mobile App.
• RC Coins earned on website or app orders will be visible in your account but can be redeemed exclusively via the app.

Terms & Conditions

• RC Coins are non-transferable and cannot be exchanged for cash.
• Certain products from Raspberry Pi boards & kits, Beaglebone, and Jetson Nano may not be eligible for RC Coin reward program.
• The RC Coin Rewards Program is subject to periodic updates and may be modified at the sole discretion of Robocraze to ensure continued value and fairness for all customers.

FAQs

1. Am I eligible to get RC Coins?

Yes, you are eligible to earn RC Coins on every order placed using your registered Robocraze account. Orders placed using Guest Checkout are not eligible for RC Coin rewards.

2. Why didn’t I receive RC Coins for my order?

RC Coins are credited 10 days after the date of order placement, provided the order is successfully delivered and not canceled or refunded.

If you did not receive RC Coins, it may be due to one of the following reasons:

• The order was placed using Guest Checkout
• The order was cancelled, refunded, or partially refunded
• 10 days have not yet passed since the order date
• There was a payment failure or incomplete transaction

If it's been more than 10 days and you still haven’t received your RC Coins, please contact our Customer Support Team for assistance.

3. When can I redeem my RC Coins?

You can redeem your RC Coins after they are credited, which happens 10 days after a successful order. Redemption is available only when:

• You place your next order through the Robocraze Mobile App
• The minimum order value is ₹1000
• You are logged into the same account used for earning the coins

4. How can I redeem my RC Coins?

To redeem your RC Coins:

• Download and open the Robocraze Mobile App
• Log in using the same account through which the RC Coins were earned
• Add products to your cart with a minimum order value of ₹1000
• At checkout, you’ll see the option to apply RC Coins (up to a maximum of 200 RC Coins per order can be redeemed)
• Complete your payment with the updated discounted amount

5. Why were my RC Coins (Reward Points) deducted?

RC Coins may be deducted from your account for the following reasons:

• You redeemed RC Coins during a recent purchase
• An order for which RC Coins were previously credited was cancelled or refunded
• A partial refund or return was processed, and the corresponding RC Coins were adjusted accordingly
• System corrections due to duplicate or invalid transactions

If you believe your RC Coins were deducted in error, please contact our Customer Support Team for further assistance.

6. Do the RC coins have any expiry?

Yes, RC Coins are valid for 6 months from the date they are credited to your account. After this period, any unused coins will automatically expire and cannot be redeemed

7. Why am I unable to apply a discount coupon/RC Coin to my order?

We’re excited to have you back and appreciate your loyalty! However, discount coupons/coins may not be applicable if:

• You are trying to use multiple coupons on a single order
• The coupon has expired or is no longer valid