The redemption of Robocraze coins (RC Coins) is not applicable during Robocraze sale days and special occasions.
1. Am I be eligible to get Reward Points?
Every time you place an order with your Robocraze account, you are eligible for Reward Points. Please note that you do NOT earn RC Coins when you checkout as guest.
2. Why didn't I get Reward Points?
Reward Points are credited only when Robocraze customers place an order with their official Robocraze account.
3. When can I redeem the Reward Points?
RC Coins can be redeemed on your next Robocraze purchase with minimum order value of Rs.999/-. Make sure that you are logged in into the same account that you placed initial orders with.
4. Why are my Reward Points deducted?
Reward Points are automatically deducted for all unsuccessful orders (cancellations and returns). If you have already redeemed the reward coupon, it will be deactivated and cannot be used.
5. Do the RC coins have any expiry?
Yes, the RC Coins have a 30 days validity, after which they expire. But do not worry, we will send you reminder emails to redeem them before they expire!
6. Why am I not able to apply discount coupon in my order?We are excited that you are back on our store to avail your loyalty points. However, please note that the coupon cannot be applied in certain cases to ensure fairness and consistency in our promotions. Here are the conditions under which the discount coupon is not applicable:
- If the total value of your order is less than Rs 999/-
- If your order includes Raspberry Pi or Arduino Original boards
- If you are attempting to apply more than one coupon to a single order
- If the coupon is expired (once the coupon is created it is valid only for 2weeks)