Yes, you are eligible to earn RC Coins on every order placed using your registered Robocraze account. Orders placed using Guest Checkout are not eligible for RC Coin rewards.

RC Coins are credited 10 days after the date of order placement, provided the order is successfully delivered and not canceled or refunded.

If you did not receive RC Coins, it may be due to one of the following reasons:

• The order was placed using Guest Checkout
• The order was cancelled, refunded, or partially refunded
• 10 days have not yet passed since the order date
• There was a payment failure or incomplete transaction

If it's been more than 10 days and you still haven’t received your RC Coins, please contact our Customer Support Team for assistance.

You can redeem your RC Coins after they are credited, which happens 10 days after a successful order. Redemption is available only when:

• You place your next order through the Robocraze Mobile App
• The minimum order value is ₹1000
• You are logged into the same account used for earning the coins

To redeem your RC Coins:

• Download and open the Robocraze Mobile App
• Log in using the same account through which the RC Coins were earned
• Add products to your cart with a minimum order value of ₹1000
• At checkout, you’ll see the option to apply RC Coins (up to a maximum of 200 RC Coins per order can be redeemed)
• Complete your payment with the updated discounted amount

RC Coins may be deducted from your account for the following reasons:

• You redeemed RC Coins during a recent purchase
• An order for which RC Coins were previously credited was cancelled or refunded
• A partial refund or return was processed, and the corresponding RC Coins were adjusted accordingly
• System corrections due to duplicate or invalid transactions

If you believe your RC Coins were deducted in error, please contact our Customer Support Team for further assistance.

Yes, RC Coins are valid for 6 months from the date they are credited to your account. After this period, any unused coins will automatically expire and cannot be redeemed

We’re excited to have you back and appreciate your loyalty! However, discount coupons/coins may not be applicable if:

• You are trying to use multiple coupons on a single order
• The coupon has expired or is no longer valid