FAQ

    Shipping

    How to check the status of my order?

    You can check the status of an order under ‘My orders’ by logging in to robocraze.com. Once shipped, our team will share the tracking details to your registered mail ID, you can now start tracking using the details.

    When will my order be shipped?

    Upon order confirmation and availability of stocks, most orders placed before 4 pm IST will be shipped on the same day.

    What is the expected delivery time?

    Delivery time varies based on location ideally, for all metropolitan cities, it takes 1-2 days and the rest 3-4 days. The time quoted is the best possible time. It will completely depend upon the courier service to deliver the parcels on time. In case of any delays due to a third-party carrier, Robocraze will not be responsible.

    Do you ship internationally?

    Not currently, but we shall be starting soon. Stay Tuned! :)

    Do you charge for shipping when I place order at Robocraze?

    Shipping is free for all orders above Rs 1000/- for Pan India

    Returns

    Can I return any product purchased on robocraze?

    Products purchased at Robocraze Store can be returned within 7 days of receiving the product. Return is acceptable when the ordered product is damaged/faulty at the time of receiving the product. Product damaged by the customer is not applicable for return. Products need to be in their original packing along with all included accessories and parts, to be deemed eligible for a return.

    What is the return procedure?

    Please raise a ticket to our customer support team on support.robocraze.com along with order ID and reason for return, you can also message us on chat

    Our team will get back to you on the ticket for collecting all the necessary information

    To understand if the product is faulty, our tech team will get in touch and confirm the condition of the product. Upon confirmation, please ship the product back to our warehouse.
    Once the item is received in its original packaging, and in working condition, we will issue the refund/replacement to you.

    Do you arrange for return shipping?

    Return shipping is provided only when the ordered product has been received as faulty/damaged by the customer. Alternatively, we may ask you to ship the product and refund the shipping costs upon verification.

    Refund

    My return is accepted, but not received a refund?

    Usually, a refund will happen within 3-5 working days upon confirmation of refund, in case you haven't received a refund after 3-5 working days please write to care@robocraze.com so that our team will inspect and get back to you.

    Will I get a 100% refund?

    100% refund is provided in case the customer has received a damaged/ faulty product. In other cases, shipping costs are non-refundable.

    How do I choose a different bank account for a refund?

    Refund will be credited back to the same account from which you have placed the order. Please write a mail to care@robocraze.com requesting for change in bank account details for the refund.

    Order Cancellation

    Can I cancel my order?

    If the order is unshipped, you may cancel the order. Usually, our team takes 3-4 working hours to ship your product from the time your order has been received. Please write to care@robocraze.com requesting for cancel of order with order ID, or you can reach out to us via chat.

    Can Robocraze cancel my order after confirmation?

    In unexpected cases, wherein Robocraze might be unable to fulfill your order due to shortage of inventory or any other Inventory issues, we may cancel your order against a full refund. Alternatively, you may inform our Customer Support team if you’d like to purchase any other product from our store using the credit amount.

    Replacement

    Can I replace my order with other products?

    If your received product is eligible for a return, you may get in touch with out support team via mail or chat regarding the replacement of the product. However, shipping charges will not be refunded.

    When is a replacement not acceptable?

    If the ordered product is not in the return period.

    If the product is not returned in original packing.

    Replacement is not acceptable for Raspberry Pi, Arduino original, Jetson Nano, Beagle bone, Micro bit, and Seed studio products.

    Warranty

    Do you provide a warranty?

    Warranty is extended only on products where the manufacturer extends a warranty. To claim a warranty, report the issue within the return period.

    Damages made my the customer, are not eligible for a warranty claim

    Which products have a warranty?

    Manufacturer warranty is applicable on original Raspberry Pi boards, Jetson Nano boards, and original Arduino products only.

    Payment

    How do I pay for my order?

    You can pay us through credit/debit cards, UPI, Paytm wallet, and net banking. Cash on delivery (COD) is available as a payment method for all the products in our store

    Do you charge for Cash on Delivery?

    Yes, we charge a nominal amount of Rs. 50/- when COD is chosen as the payment method

    Do you provide a GST bill?

    If you wish to obtain a GST bill, please share your GST number while placing an order or mail us at care@robocraze.com

    General

    Can I get a quotation for your products?

    Yes, please write a mail to sales@robocraze.com with the product name and quantity, our team will get back to you with a quotation soon.

    I need more information about the product?

    Please write to care@robocraze.com with the product name/link or message with us on chat

    I am unable to find the items that I wish to buy?

    Mail us the list of items that you wish to purchase to care@robocraze.com, and we shall let you know if we can arrange them for you. Alternatively, we may add you to the Wishlist and inform you once the product is in stock.

    I want to place a bulk order. Do I get discounts?

    We have good news – YES! Mail us the items and the quantity of each item to sales@robocraze.com and we shall provide you a quotation with the best prices.

    How do I know if my order is confirmed?

    You should receive a confirmation mail as soon as you place an order. In case you haven’t received a mail and the amount has been deducted from your account, please drop a mail to care@robocraze.com and our Customer Care team will contact you shortly.

    Are there any offers or discounts applicable?

    Although all our products are priced very nominally, we do run discounts and sales occasionally. For ongoing offers/discounts please check here

    We also have a Loyalty Reward System, you can read more details here